Design Role:
- As an user experience strategist, I was responsible for leading the design of a new All-In-One ServiceNow Portal and exclusive remote team building and support portal for a large university. This included:
- Conducting design thinking workshops to gather requirements from stakeholders and users
- Creating user journey maps and personas to understand user needs
- Conducting data analysis to identify opportunities for improvement
- Designing a unified portal that was easy to use and navigate
- Working with stakeholders from 6 different departments to ensure that the portal met their needs
- Continuously iterating on the design to improve the user experience
Challenge:
- The biggest challenge I faced was the complexity of the project. There were a lot of different stakeholders with different needs, and it was important to find a solution that met everyone’s needs.
- Another challenge I faced was the timeline. The project was very time-sensitive, and it was important to deliver the portal on time.
Solution:
- I was able to overcome these challenges by being organized and efficient. I created a project plan that outlined the tasks that needed to be completed and the timeline for completing them. I also communicated regularly with stakeholders to ensure that everyone was on the same page.
- I was also able to overcome these challenges by being creative and innovative. I came up with solutions that met the needs of all stakeholders and that were also feasible within the timeline.
- As a result, I was able to deliver a portal that was on time, within budget, and met the needs of all stakeholders.